Shipping

Order your products via Shop TENA and have them delivered by Independence Australia to anywhere in Australia.

SHIPPING INFORMATION - FAQ'S

 

How long will it take for my order to be processed?

Our Shop TENA Distributor, Independence Australia can deliver products to your door step Australia wide. Once you have placed your order it will be despatched within 24 hours* after the shipping notification has been sent to you

Approximate Lead times:

Metro areas is 48-72 hours* from the next business day after you receive your shipping notification.

Regional and remote locations, please expect delivery to be greater than 72 hours*. Feel free to contact our Customer Service team on 1800 144 290 for an approximate eta if required.

* Timing is based on business hours/days.

Will my order be shipped in discrete packaging?

Yes if you have checked the tick box at the checkout otherwise this will not automatically happen. If you have checked yes for discreet packaging, Independence Australia will wrap your delivery in brown paper packaging so you can be assured there will be no TENA branding on the outside of the delivery.

 

Can I track my order?

We do not currently have tracking available. If at any time you have queries about the location of your order please contact us team via email shopTENA@asaleocare.com or by completing your information on our Contact Us page. Please provide your order details to assist us with your query.

 

What will happen if I'm not home when my order arrives?

The delivery agent will leave a card advising that they attempted delivery and leave instructions on where you can collect your package.

If you think you may not be home, you can also advise us by making a note in the ‘Special Instructions’ when placing your order detailing where you would like the goods to be delivered eg. "Please leave at front door if no one is home". This message will be passed onto the delivery agent. Any other special delivery instructions should be provided when placing your order.

 

What is the charge for delivery?

Free delivery applies to all online orders made on www.shopTENA.com.au

 

How will I receive my invoice?

You will receive your invoice via reply email at time of order placement.

 

Do you accept international orders?

We regret that we can only supply customers within Australia.

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