Please send all return requests via email to Please list your reason for return along with details of your order reference or invoice and we will get in contact with you to discuss. Alternatively, please contact us via phone on 1800 144 290.

A refund, credit or exchange may be provided if the following conditions are met:

  • All returns for credit must be communicated to TENA Australia within fourteen (14) days of delivery or discovery of a fault in the goods.

  • In order to obtain a credit for any goods you wish to return, you must provide an invoice or delivery docket number that relates to your original purchase.

  • In the event your product arrives and is deemed as faulty or damaged, we can arrange to send out replacement stock for you. Your Customer Service representative will provide instructions on how to return the affected product to us via our reply paid address at no cost to you.

  • If you would like to return products as you have ordered incorrectly or have had a change of mind, please contact our Customer Service Team to discuss. If approved, goods must be in their original condition. Packaged goods must be unopened, unmarked and in a re-sellable condition. TENA Australia reserves the right to not accept any returned goods that do not comply with these terms and conditions.

  • TENA Australia reserves the right to charge a $11 re-stocking fee on all goods that are returned due to incorrect ordering or change of mind.

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